We are currently experiencing a 3-5 day shipping delay due to COVID-19.

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FAQs

COVID-19

As a small business we are still operating during these times.

However like every other business we are taking precautions and working from home. This will unfortunately result in slower response times.

We are still dispatching orders, however please be aware that there is a 2-3 day delay due to reduced staffing.

Please note that most of our stockists are closed during this time. Any stockist enquiries should be made direct to them.

 

Have a question we haven't answered? Then please feel free to contact us.



I LIVE OUTSIDE THE UK, CAN I STILL BUY YOUR PERFUME?

Firstly thank you for your interest. Yes but only in the EU and continental USA.

Sadly sending perfumes outside of the UK is not easy an easy nor inexpensive task. Any perfume containing alcohol is controlled under the Dangerous Goods Regulation and their transport is restricted by the International Air Transport Association (IATA).

EU SHIPPING
If you live within the EU we can ship to you via ground at a subsidised cost. Thus pricing for the EU is staggered accordingly and starts at £6. As our own actual cost to ship is much higher we do not offer EU shipments on orders below £32. If you live in the EU and find we do not offer shipping to your country then please contact us on hello@timothyhanedition.com

INTERNATIONAL SHIPPING
Unfortunately we do not offer international shipping at this time other than to the continental USA.

HOW LONG WILL IT TAKE TO RECEIVE MY PERFUME?

We dispatch all orders within two full working days. Full bottles of perfume are sent out via courier and vials via first class post.

HOW LONG WILL YOUR PERFUME LAST ON MY SKIN?

This will depend very much on a number of circumstances such as the weather or on your own individual skin type. You will find that on properly hydrated skin it will last longer - so we do recommend using a good unscented moisturiser first. However for most people we would say it will easily last an evening, though we have had customers tell us that it has lasted over 24 hours including through a shower!

One thing you should know about wearing any perfume made with high quality natural ingredients, is that the scent throw may appear to diminish quite quickly. If this does happen do not spray on more perfume! What you will find is that your nose becomes used to the fragrance so that you no longer notice it but rest assured that others will still notice it. If in doubt ask a loved one before spraying on more.

YOUR PERFUME SMELLS TOO STRONG, WHAT CAN I DO ABOUT THIS?

Our perfumes are made at a fragrance concentration that many would class as "Parfum" although we like to call it "Eau de Parfum". Natural perfumes can often appear overpowering when first sprayed which is why we recommend letting it sit on your skin for 15-30 mins at which point the fragrance will settle. If you still find it too strong then try spraying a smaller amount.

WHAT IS THE BEST WAY TO WEAR YOUR PERFUME?

While many will disagree, we don't believe there is any right way to wear a perfume and how you wear it will depend very much on your own preferences. Some ways you can try wearing it is by suggest spraying it in the air and then walking into the mist for an even distribution, spraying it on an article of clothing such as a scarf, or spraying it on the classic pulse points such as your wrist or neck. See what works best for you and let us know!

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